When a problem does not need hands-on work, we can fix it over a secure remote session instead of a home visit. You do not need to live in the Sacramento area, and No fix, no fee still applies.
Quick fixes we can often do remotely
- Settings that changed or just need adjusting
- Email that will not send, sync or sign in
- Trouble signing in to an account, and password resets
- Installing or updating a program
- An app that suddenly acts strange or will not open
How a remote session works
- Call or text (707) 770-6955, or book online, and tell us what is going on
- We tell you whether it can be fixed remotely or needs a visit
- If it can, we walk you through connecting, step by step
- We fix the problem and end the session when we are done
Staying safe with remote access
Scammers often call pretending to be tech support and ask to get into your computer. We only connect when you ask us to, and we will never call you out of the blue asking for access. If anyone else calls asking to connect to your computer, hang up. Here is how to protect your parents from phone and text scams.
What still needs a visit
Remote help is for quick software and settings fixes. Anything hands-on needs an in-home visit, like WiFi and router setup, cameras, smart home devices, or a computer that will not turn on. Bigger jobs, like a PC tune-up or virus removal, are done in person too. We come to homes across Sacramento, Natomas, Elk Grove, Roseville, Folsom, Citrus Heights, Rancho Cordova, West Sacramento, Davis and Carmichael.
What remote help costs
You will know the price before we start. If it turns out the problem needs a visit, we will tell you first. And if we cannot fix it, you pay nothing.
Remote help questions we hear a lot
Do I need to live near Sacramento? No. Remote help works wherever you are, as long as your computer can get online.
Can you help a parent who lives far away? Yes, if the problem can be fixed remotely. They call or text us, and we take it from there.
What if my computer will not turn on or get online? Then it needs hands-on help. If you are in the Sacramento area, we will come to you.